FAQ

Yes, Armadillo uses Sage Pay.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on Sage Pay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Entry to Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by chemical plants, airports, police stations, prisons and other facilities where security is paramount. In addition, no one can enter or leave the building without a valid security pass.

If you have any comments on our service or products please e-mail us at

armadillotoys@ntlworld.com?

or telephone Leeds (0113) 2667500, (0113) 2588777

or write to Armadillo, 112a Harrogate Rd, Chapel Allerton, LEEDS , LS7 4NY

We cannot guarantee all products are always in stock, as long as your items ordered are in stock we will dispatch them within 4 working days on confirmed payment, the majority of orders are sent same day or next day. If any items are out of stock we will email you within 48 hours to tell you when the product is expected and ask you whether you wish to proceed with the order, wait for the missing item, or amend your order.

At Armadillo Toys we want you to be delighted everytime you shop with us.

Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased, return it to us in a re-saleable condition within 14 days and we will issue a full refund. This does not affect your statutory rights.

If the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.

Should you need to return any item to us for any reason please contact us first by telephone on 0113 2667500 or e-mail to armadillotoys@ntlworld.com

Please note that we are only able to refund postage where goods are faulty.

Unless faulty, personalised items cannot be returned.

Customer satisfaction is our highest priority. We will acknowledge a complaint the day we receive it and will handle it fairly, effectively and quickly. Sometimes when a complaint involves a third party manufacturer or supplier, time scales may be out of our control, but we will always keep you fully informed and will work for a quick resolution. This statement does not affect your statutory rights.

Our orders are normally despatched the same or next day depending on the time the order has been placed, we aim to despatch all orders within 4 working days but please allow up to 7 days for delivery. If your item is despatched by courier you will be able to track your item online, smaller items are sent via the post office (recorded delivery).

Please contact us if you have an urgent or specific need regarding the delivery of your item. On rare occasions, if an item is out of stock there may be a delay of up to 28 days. If this happens we will advise you by email.

Sorry at present we are only able to deliver to mainland UK addresses.

When you place your order, we will send you an email confirming it with a unique order number. You will also receive an email when your order has been despatched.

When you place your order, we will send you an email confirming it with a unique order number. You will also receive an email when your order has been despatched.

Larger items are sent by courier and can be tracked online you will receive details of your tracking number if this is the case, unfortunately you cannot track smaller items online as they are sent via the post office.

We understand our customer's concerns regarding privacy and are fully committed to protecting it.

The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service.

We will only use this information lawfully and in accordance with the Data Protection Act 1998.

The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home. We do of course keep a record of any purchases you make from us.

Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access.

Armadillo Toys Leeds, does not sell or trade in any way, your personal information to others.

Lanka Kakes Fair Trade Policy.

Lanka Kade translates as 'the Sri Lankan shop' and was set up in 1994 by husband and wife team Upul and Diane, with the aim of providing an outlet for items produced by small craft enterprises in Sri Lanka. As time went on Lanka Kade developed a product range of educational toys and gifts for young children utilising Diane's teaching and playwork background.

In addition to complying with the internationally accepted 10 principles of Fair Trade, Lanka kade have their own Trading policy.

The ethical side

All Lanka Kade products are handmade by seven family based enterprises with whom Lanka Kade has long term working commitments. New products are designed in the UK for each supplier to utilise their individual knowledge and skills. TLanka Kade aim to provide continual employment throughout the year for each supplier, their families and their employees. A representative is employed full time in Sri Lanka to coordinate shipments, liase with the UK on behalf of our suppliers and to arrange prompt payment for all goods supplied to Lanka Kade.

Each business is independent and supplies direct to Lanka Kade. Lanka Kade does not use middlemen, nor does it pay commissions thus enabling the suppliers to receive a fair and full price for their products. Regular contact is maintained with all our suppliers by phone, fax, email and onsite visits throughout the year both direct from UK and weekly by a Sri Lankan co-ordinator. Lanka Kade work closely together to maintain, improve, and update each supplier’s working practice and understanding of fair trade. Lanka Kade is currently assisting three suppliers with long term interest free loans used for the development of their business’.

In return, suppliers are expected to maintain a safe and pleasant working environment, equal opportunities, good rates of pay, prompt payment for both employees and in country suppliers, and a quality product at a fair price.

Children are not involved at any stage of the production of items for Lanka Kade.

Lanka Kade (UK) Ltd have been approved by BAFTS (British Association of Fair Trade Shops) since 2001 as a fair trade supplier.

The environmental side

Many products are made from rubberwood sourced from exhausted rubber plantations that are replanted every 10 – 15 years. Lanka Kade prefer to use recycled products when available – the majority of our outer packing cartons are already once used and the packing materials are either shredded paper or materials supplied by local retail outlets from their own deliveries. Lanka Kade products and packaging are all PVC free and we strive to avoid the use of excessive packaging.

Toy Safety – EN71 and CE

If you are buying soft toys in the then you will see on the label a ‘CE’ mark – what does this mean?

CE

The CE mark has been described as the toy’s passport. It is there to show that the manufacturer designed and made the toys in line with essential safety requirements of the European directive (EN71). It indicates that the manufacturer or importer of the toy has kept a technical file on the toy to show that it passes all European technical specifications. The CE mark must always be followed by the address of the manufacturer or importer so that if there ever is a problem they can be traced.

EN71

The EEC laid down precise specifications of what is required in toys if they are to be sold in Europe and they are laid out as follows

EN71-1:2002 - Mechanical & Physical
EN71-2:1994 - Flammability
EN71-3:1995 - Toxicity
EN71-4:1990 - Chemistry Sets (Amended 1998)
EN71-5:1993 - Chemical Toys
EN71-6:1994 - Graphical age warning symbol

What do they mean?

EN71-1 Mechanical & Physical. Part of this is called the pull and choke tests. Firstly any removable part must resist a pull equivalent to a 10kg weight dragging on it. With soft toys this usually applies to eyes. Secondly any removable parts must be able to go easily through a cylinder designed to be the same size as a child’s throat. Obviously this is a different size depending on what age the toy is targeted at. The specifications also includes seam strength, plastic bag safety and sharp edges.

EN71 -2 Flammability. This standard contains requirements and test methods to assess the flaming characteristics of some toys (eg costumes, tents)

EN 71-3:1994 Safety of toys — Part 3: Migration of certain elements .This standard contains requirements which limit the amount of toxic metals (eg Lead) in the materials used to make toys.

EN 71-4:1990 Safety of toys — Part 4: Experimental sets for chemistry and related activities. The standard for chemistry sets only permits certain substances to be included and limits the amounts supplied. Requirements are given for labelling and the instructions.

EN 71-5:1993 Safety of toys — Part 5: Chemical toys (sets) other than experimental sets This standard includes requirements for the composition and labelling of other toys which include chemicals (eg moulding sets and glues)

EN 71-6:1994 Safety of toys — Part 6: Graphical symbol for age warning labelling. This standard describes the proper use of the under 3 year pictogram on toys.

This is meant to be a brief over view of CE and EN71 and not a comprehensive guide, but if you need any more details then please contact your local Trading Standards office www.tradingstandards.gov.uk/ also this link will take you to the toy retailers association http://www.toyretailersassociation.co.uk/safety/reg_stds.htm.