FAQ

DO YOU HAVE ANY FRAUD PREVENTION AND CARD SECURITY MEASURES?

Yes, Armadillo uses Sage Pay, you are redirected away from our site to the Sage Pay portal.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on Sage Pay's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Entry to Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by chemical plants, airports, police stations, prisons and other facilities where security is paramount. In addition, no one can enter or leave the building without a valid security pass.

WHAT IS YOUR CONTACT INFORMATION.

If you have any comments on our service or products please e-mail us at

armadillo.toys@virginmedia.com

or telephone Leeds (0113) 2667500,

or write to Armadillo, 112a Harrogate Rd, Chapel Allerton, LEEDS , LS7 4NY

DO YOU GUARANTEE ALL PRODUCTS ARE AVAILABLE?

We cannot guarantee all products are always in stock, as long as your items ordered are in stock we will dispatch them within 4 working days on confirmed payment, the majority of orders are sent same day or next day. If any items are out of stock we will email you within 48 hours to tell you when the product is expected and ask you whether you wish to proceed with the order, wait for the missing item, or amend your order.

WHAT IS YOUR RETURNS POLICY?

At Armadillo Toys we want you to be delighted everytime you shop with us.

Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased, return it to us in a re-saleable condition within 14 days and we will issue a full refund. This does not affect your statutory rights.

If the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.

Should you need to return any item to us for any reason please contact us first by telephone on 0113 2667500 or e-mail to armadillotoys@ntlworld.com

Please note that we are only able to refund postage where goods are faulty.

Unless faulty, personalised items cannot be returned.

I HAVE A COMPLAINT

Customer satisfaction is our highest priority. We will acknowledge a complaint the day we receive it and will handle it fairly, effectively and quickly. Sometimes when a complaint involves a third party manufacturer or supplier, time scales may be out of our control, but we will always keep you fully informed and will work for a quick resolution. This statement does not affect your statutory rights.

HOW QUICK DO YOU DELIVER?

Our orders are normally despatched the same or next day depending on the time the order has been placed, we aim to despatch all orders within 4 working days but please allow up to 7 days for delivery. If your item is despatched by courier you will be able to track your item online, smaller items are sent via the post office (recorded delivery).

Please contact us if you have an urgent or specific need regarding the delivery of your item. On rare occasions, if an item is out of stock there may be a delay of up to 28 days. If this happens we will advise you by email. ?

DO YOU DELIVER OUTSIDE THE UK?

Sorry at present we are only able to deliver to mainland UK addresses.

HOW DO I KNOW IF MY ORDER HAD GOT THROUGH?

When you place your order, we will send you an email confirming it with a unique order number. You will also receive an email when your order has been despatched.

CAN I TRACK MY ORDER ONLINE?

When you place your order, we will send you an email confirming it with a unique order number. You will also receive an email when your order has been despatched.

Larger items are sent by courier and can be tracked online you will receive details of your tracking number if this is the case, unfortunately you cannot track smaller items online as they are sent via the post office.

WHAT IS YOUR PRIVACY POLICY?

We understand our customer's concerns regarding privacy and are fully committed to protecting it.

The information we collect about you is firstly, to process your order and secondly to enable us to provide you with the best possible service.

We will only use this information lawfully and in accordance with the Data Protection Act 1998.

The type of information we collect includes your name and address, phone number, e-mail address, delivery address if different to your home. We do of course keep a record of any purchases you make from us.

Any information you supply to us is stored on a secure server and we follow strict procedures to prevent any unauthorised access.

Armadillo Toys Leeds, does not sell or trade in any way, your personal information to others.

LANKA KADES FAIR TRADE POLICY

Lanka Kade translates as 'the Sri Lankan shop' and was set up in 1994 by husband and wife team Upul and Diane, with the aim of providing an outlet for items produced by small craft enterprises in Sri Lanka. As time went on Lanka Kade developed a product range of educational toys and gifts for young children utilising Diane's teaching and playwork background.

In addition to complying with the internationally accepted 10 principles of Fair Trade, Lanka kade have their own Trading policy.

The ethical side

All Lanka Kade products are handmade by seven family based enterprises with whom Lanka Kade has long term working commitments. New products are designed in the UK for each supplier to utilise their individual knowledge and skills. Lanka Kade aim to provide continual employment throughout the year for each supplier, their families and their employees. A representative is employed full time in Sri Lanka to coordinate shipments, liase with the UK on behalf of our suppliers and to arrange prompt payment for all goods supplied to Lanka Kade.

Each business is independent and supplies direct to Lanka Kade. Lanka Kade does not use middlemen, nor does it pay commissions thus enabling the suppliers to receive a fair and full price for their products. Regular contact is maintained with all our suppliers by phone, fax, email and onsite visits throughout the year both direct from UK and weekly by a Sri Lankan co-ordinator. Lanka Kade work closely together to maintain, improve, and update each supplier’s working practice and understanding of fair trade. Lanka Kade is currently assisting three suppliers with long term interest free loans used for the development of their business’.

In return, suppliers are expected to maintain a safe and pleasant working environment, equal opportunities, good rates of pay, prompt payment for both employees and in country suppliers, and a quality product at a fair price.

Children are not involved at any stage of the production of items for Lanka Kade.

Lanka Kade (UK) Ltd have been approved by BAFTS (British Association of Fair Trade Shops) since 2001 as a fair trade supplier.

The environmental side

Many products are made from rubberwood sourced from exhausted rubber plantations that are replanted every 10 – 15 years. Lanka Kade prefer to use recycled products when available – the majority of our outer packing cartons are already once used and the packing materials are either shredded paper or materials supplied by local retail outlets from their own deliveries. Lanka Kade products and packaging are all PVC free and we strive to avoid the use of excessive packaging.

LANKA KADES 10 PRINCIPLES OF FAIR TRADE

1. Creating Opportunities for Economically Disadvantaged Producers

Poverty reduction through trade forms a key part of the organisation's aims.

2. Transparency and Accountability

The organisation is transparent in its management and commercial relations. It is accountable to all its stakeholders and respects the sensitivity and confidentiality of commercial information supplied.

3. Fair Trading Practices

The organisation trades with concern for the social, economic and environmental well-being of marginalised small producers and does not maximise profit at their expense.

4. Payment of a Fair Price

A fair price is one that has been mutually agreed by all through dialogue and participation, which provides fair pay to the producers and can also be sustained by the market.

5. Ensuring no Child Labour and Forced Labour

The organisation adheres to the UN Convention on the Rights of the Child, and national / local law on the employment of children.

6. Commitment to Non Discrimination, Gender Equity and Women's Economic Empowerment, and Freedom of Association

The organisation does not discriminate in hiring, remuneration, access to training, promotion, termination or retirement based on race, caste, national origin, religion, disability, gender, sexual orientation, union membership, political affiliation, HIV/Aids status or age.

7. Ensuring Good Working Conditions

The organisation provides a safe and healthy working environment for employees and / or members.

8. Providing Capacity Building

The organisation seeks to increase positive developmental impacts for small, marginalised producers through Fair Trade.

9. Promoting Fair Trade

The organisation raises awareness of the aim of Fair Trade and of the need for greater justice in world trade through Fair Trade.

10. Respect for the Environment

Organisations which produce Fair Trade products maximise the use of raw materials from sustainably managed sources in their ranges, buying locally when possible.